WorkEurope

Refund Policy

Last updated: 8 August 2026

1. Digital service

WorkEurope sells digital services that are delivered online immediately after payment. Each purchase unlocks a specific step of the platform, as described on our Pricing page.

2. 14-day right of withdrawal

If you are a consumer in the EU/EEA or UK, you have 14 days from the date of purchase to withdraw from the contract and receive a full refund, unless you have already consumed the purchased content (for example, you opened employer contact details or submitted an application using the purchased step). By starting to use a step immediately, you agree that the service begins before the withdrawal period ends and that the right of withdrawal is lost for that step once it is fully delivered.

3. When we always refund

  • The paid step was not delivered or was not accessible due to a technical fault.
  • You were charged twice for the same step.
  • A job you paid to contact was already filled or the employer data was invalid.
  • The payment was unauthorised or fraudulent.

4. When we do not refund

  • The employer did not select you, or an interview did not lead to an offer.
  • A visa or work permit was refused by the authorities or the embassy — those decisions are outside our control and we never promise a particular outcome.
  • You provided incorrect or incomplete documents or information.
  • You changed your mind after fully using the delivered content of that step.

5. How to request a refund

Send an email to support@workacrosseurope.com from the address on your account with your order or invoice number and a short description of the problem. You can also contact us on WhatsApp at +381 61 161 6256. We reply within 2 business days.

6. Processing time

Approved refunds are issued to the original payment method by our payment provider, normally within 5 business days. Depending on your bank it can take up to 10 business days to appear on your statement. Refunds are made in the currency of the original payment.

7. Subscriptions

Employer plans billed monthly can be cancelled at any time. Cancellation stops future charges; the current paid period remains active and is not refunded on a pro-rata basis unless required by law.